Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
What materials are used in Samra Jewellery pieces?
We use only the finest materials, including 18K gold, ethically sourced diamonds, and high-quality precious gemstones. Each piece is crafted to meet international standards of luxury and durability.
How long does shipping take for my order?
Domestic orders typically arrive within 3-5 business days. For international shipping, please allow 7-14 business days depending on your location and customs processing.
Can I return or exchange my jewellery?
Yes, we offer a 14-day return policy for unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Do you offer a warranty on your products?
Every Samra Jewellery purchase comes with a one-year manufacturing warranty that covers any structural defects. This does not cover normal wear and tear or accidental damage.
How should I care for my jewellery?
To maintain its brilliance, avoid contact with perfumes, lotions, and harsh chemicals. We recommend cleaning your pieces with a soft cloth and storing them in the provided protective pouch.
Is it possible to customize a design?
Absolutely. We offer bespoke services where you can work with our designers to create a unique piece. Contact our concierge team to begin your custom design journey.